Your data

Privacy Policy

How Caples Digital collects, uses, and protects your information — written plainly, with the same accountability we bring to every campaign.

Effective date: May 18, 2026 · Last updated: May 18, 2026

Our Commitment

Caples Digital does not sell, rent, lease, or share consumer personal information — including names, email addresses, and phone numbers — with any third parties or affiliates for marketing or lead generation purposes.

Information collected through our website, contact forms, and SMS opt-ins is used solely to provide the services you request and to communicate with you directly. We do not monetize your contact data, and we do not transfer it to outside parties for their own marketing.

1. Introduction

This Privacy Policy explains how Caples Digital ("we," "us," or "our") collects, uses, discloses, and protects information when you visit capledigital.com (the "Site") or engage with our marketing services. By using the Site or providing information to us, you agree to the practices described here.

2. Information We Collect

2.1 Information you provide directly

  • Contact information — name, business name, email address, phone number, and any details you include in our contact form, audit request, or onboarding intake.
  • Service inquiry information — the service category you are interested in and any context you share about your business.
  • Communications — records of email, SMS, and phone correspondence with our team.

2.2 Information collected automatically

  • Device and usage data — IP address, browser type, device type, operating system, pages viewed, referring URL, and timestamps.
  • Cookies and similar technologies — small files stored on your device to support core site functionality and aggregate analytics. You may disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and deliver the services you request.
  • Send transactional communications — appointment confirmations, project updates, invoices, and customer support replies.
  • Send marketing communications about Caples Digital services only when you have opted in, with a clear unsubscribe option in every message.
  • Improve the Site, our content, and our service delivery.
  • Comply with legal obligations and protect against fraud or misuse.

4. SMS / Text Messaging

If you opt in to receive text messages from Caples Digital, message frequency varies based on your engagement and the services we provide to you. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Phone numbers collected for SMS purposes are never shared with third parties or affiliates for marketing or lead generation purposes. Mobile opt-in data and consent are not shared with any third parties.

5. How We Share Information

We do not sell, rent, lease, or share your personal information with third parties or affiliates for marketing or lead generation purposes. We share information only in the limited circumstances described below:

  • Service providers — vendors who perform services on our behalf (e.g., hosting providers, email delivery, CRM platforms, payment processors). These providers are contractually limited to using your information only to perform services for us.
  • Legal requirements — when required by law, court order, or to respond to lawful requests from government authorities.
  • Business transfers — in connection with a merger, acquisition, or sale of all or part of our business, where the receiving party agrees to honor this Privacy Policy.
  • With your consent — any other sharing is done only with your explicit consent.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of marketing communications at any time.
  • Withdraw consent where processing is based on consent.
  • File a complaint with a data protection authority.

To exercise any of these rights, contact us at hello@caplesdigital.com.

9. Children's Privacy

Our Site and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

11. International Visitors

Caples Digital is based in the United States. If you are visiting from outside the U.S., your information may be transferred to, stored, and processed in the United States, which may have different data protection laws than your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the Site or by email where appropriate.

13. Contact Us

Questions, concerns, or requests regarding this Privacy Policy can be sent to:

Caples Digital
135 South Lake Avenue
Albany, NY 12208
Email: hello@caplesdigital.com
Phone: +1 646 665 1664